How is managed IT support different from internal IT teams?

Our managed IT support is provided by external specialists, offering a wide range of expertise and round-the-clock service without needing a full-time, in-house team within your business.

What are the key components of managed IT services?

Key components include proactive system monitoring, cybersecurity measures, data backup and disaster recovery, cloud service management, and ongoing user support.

What is the difference between managed IT and IT Services?

Managed IT encompasses continuous, comprehensive support and management under a subscription model, while IT Services might involve more ad-hoc, project-based, or specific support tasks.

What are the benefits of managed IT services?

The benefits include cost savings, the ability to scale services easily, access to the latest technology and expertise, improved cybersecurity, and the freedom to focus on core business operations.

What are managed IT support services?

Managed IT support services involve an external provider overseeing and maintaining all aspects of a company’s IT infrastructure to ensure optimal performance and security.

Why use managed IT services?

Businesses use managed IT services for specialised expertise, operational cost savings, and stronger cybersecurity, as well as to maintain focus on their primary operations amidst rapidly changing technology landscapes.

How important is customer support in managed IT services?

Customer support is crucial in managed IT services for quickly addressing and resolving IT issues, ensuring minimal business disruption and maintaining high levels of customer satisfaction.

What sets your IT support apart for SMEs, schools, and colleges?

We specialise in creating IT solutions that are specifically tailored to your organisation’s needs, with a focus on reliability and scalability.

How do you customise IT services for each client?

Every engagement begins with a detailed consultation to understand your specific needs, allowing us to craft precise IT solutions.

What’s your approach to IT support?

Our approach is proactive and security-focused, offering 24/7 support and ensuring effective communication at all times.

Can you list the core components of your managed IT solutions?

Key services include emergency and network support, virtual IT management, and complete IT infrastructure oversight.

How do you ensure cost-effectiveness in IT support?

We offer scalable IT support packages that grow with your organisation, ensuring you pay only for what you need.

What distinguishes your managed IT support services?

Our comprehensive service package is designed to free up your team to focus on core activities, enhancing productivity and efficiency.

How can I start with your IT support services?

Contact us for a free consultation to discuss your needs and how we can help you achieve your IT objectives.

What IT infrastructure services do you provide?

We offer custom IT infrastructure solutions, including structured network cabling, voice and data network installation, data rack and patch panel installation, and VoIP and business phone systems designed to keep operations competitive and efficient.

How do you ensure my organisation’s IT infrastructure stays competitive?

Our services are geared towards maintaining lean, effective IT operations by updating obsolete infrastructure, ensuring your organisation remains competitive.

What regions do you cover for your IT services?

We design, build, and maintain IT infrastructure and provide backup, disaster recovery, cloud services, and cyber security across South Devon, including areas from Torquay to Totnes and Paignton to Plymouth.

How do you approach backup and disaster recovery?

We offer continuous data backup and storage solutions that allow constant access to all crucial files, ensuring quick data recovery in case of IT disasters, all while complying with current legislation.

What benefits do your cloud services offer?

Our cloud services improve system security, reduce costs, facilitate easier updates and patches, and are fully customisable. They include email encryption, cloud servers, full IT infrastructure migration to the cloud, and UK-based data centres for optimal speed and legal compliance.

How do you tackle cyber security threats?

We stay ahead of cyber threats with cyber security audits, email protection, backup and data recovery services, multi-factor authentication, human risk management, and cyber security training to safeguard IT systems and data.

How can I get started with your IT support services?

To begin, contact us for a free, no-obligation consultation. We’re ready to discuss your IT needs and how our tailored solutions can benefit your organisation.

Delivering Trusted IT Services Since 1999