Our personal and professional lives are deeply intertwined with technology, so much so that we need it to get almost anything done! Technology is the backbone of nearly every business, from startups in Devon to global multinationals. However, most people aren’t familiar with the bits and bytes of their IT, they just need it to work.

When tech troubles strike or there is a new opportunity, IT support providers are a lifeline that businesses can lean on. But what is an IT support provider? Do they just fix things when they break? How can they help your business to grow? This blog will demystify the world of IT support for you. Let’s dive in.

What Are IT Support Providers? What Do IT Service Providers Do?

An IT support provider is a company that gives businesses technical services for their information technology – the scope of their support and solutions covers things like devices, helpdesk support for your team, your network and servers, cabling, phone systems, data management, data security, and much more.

They are essentially tech wizards! They remove IT challenges that get in the way of your team’s day-to-day work, and they are also strategic solution providers that connect tech with your business’s goals, making the process easy for you.

Of course, whether it’s in Devon or beyond, not all IT support providers are the same; they offer different portfolios of services, focus on different specific technology vendors and client industries, and they have different personalities and values. In our next blog, we’ll show you 10 green flags for choosing the right IT support provider for your business.

The Benefits of Working with an IT Support Services Provider for Businesses

Managed IT service providers are able to add a lot of different forms of value to your business, depending on its nature, goals, and needs. They can secure your business from cyber threats, boost productivity, and lower your IT costs and make your IT easy to scale with your business’s growth. Here’s some of the key benefits:

  • Enhanced Efficiency and Reliability: Regular maintenance and monitoring of your IT systems can drastically reduce downtime and increase operational efficiency, saving time for your team. This means your business can run more smoothly, with fewer interruptions due to technical issues.
  • Cost Savings: Managed IT services can be more cost-effective than hiring a full-time in-house IT staff, especially for small and medium-sized enterprises. It transforms unpredictable IT expenses into a fixed, predictable cost, making budgeting easier; they also can help your business to get the best from its current IT assets and optimise their performance.
  • Access to Expertise: IT support providers in Devon and elsewhere bring a wealth of knowledge and experience, offering access to specialists in various IT fields without the need for extensive in-house expertise. Because you have an established relationship with them, they can help you resolve IT issues more quickly compared to working with break-fix providers.
  • Improved Security: With cyber threats evolving rapidly, having a dedicated team to manage your cyber security can protect your business from data breaches and other security issues, ensuring compliance with relevant regulations.
  • Strategic IT Planning: Beyond day-to-day support, IT support providers can offer valuable insights into your long-term IT strategy, helping you leverage technology to meet your business’s goals.


How Can IT Support and Managed IT Services Propel Your Business?

Like any business you partner with, the ultimate goal of partnering with an IT support provider is to enable your business to achieve its objectives more effectively. Here’s how they help you get from where you are, to where you want to be:

  • Focus on Core Business Functions: By offloading IT responsibilities to trusted experts, you and your team can concentrate on your core business activities like growth and delighting your customers.
  • Scalability: As your business grows, your IT needs will change. A managed IT services provider can scale their services to meet your evolving requirements, ensuring that your IT infrastructure supports rather than hinders your growth.
  • Risk Reduction: Technology and the threats associated with it are constantly changing. An IT support provider can help mitigate these risks through continuous monitoring and the implementation of best practices in cyber security.
  • Competitive Advantage: In a digital age, leveraging technology effectively can set you apart from your competitors. Managed IT services can give you access to the latest technology and expertise, with one of the most popular services being Microsoft 365


An IT support provider is not only there to support you getting back up and running when things go wrong with your tech; they can also serve as technology partners for your business. IT services providers, whether you’re located in Devon or Dubai, are able to help you navigate what can feel like a technical maze and help you access the potential of tech, without roping you into the bits and bytes behind it.


Stay tuned for our next blog on the signs your business is ready for IT support services and how to pick the right one for your business. Disappointed with your current IT service provider or need a hand with a tech problem? BCNS will be glad to help!

BCNS – Tailored Solutions and Quality IT Support for Devon’s Businesses

We’re passionate about helping businesses across Devon to operate securely, work productively, and embrace innovation, using the power of IT. Our commercially astute approach ensures you’ll enjoy technology that adds real value to your business, helping you achieve your goals with solutions that conquer your greatest operational challenges.  Get in touch today for a friendly, no-obligation chat about your IT needs. We’d love to hear from you.